The Executive Update

Ask the Coach: Getting Recruiter Attention

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with career transition coach and career management consultant Randy Block.

We had a number of queries in this week’s coach call from executives looking for a new position and in transition. The common theme seemed to be how best to deal with recruiters.

One employed executive asked about the most productive way to reach retained recruiters. Randy’s response was to address your correspondence only to those recruiters who conduct searches in your target market or discipline. Also be sure to narrow your search by geography and other factors. If you can, get a friend or associate to introduce you, but before you reach out, be sure to have a clear idea of where you want to go with your career. If you are looking in “stealth” mode, the next session of Experts Connection is focused on “The Undercover Job Search: Stealth Tactics for Employed Executives,” and will include tips and techniques on how to work with recruiters and stay under the radar.

Another caller in transition asked about the value of signing with an outplacement firm. Are they worth the money? Randy noted that these firms are used to soften the blow during a layoff, but they charge between $20,000 and $25,000 for their services. They have started marketing to individuals as a sign of hard economic times. You want to assess the value of working with an outplacement firm versus a personal career coach who will work with you one-on-one. Both have to bring personal accountability to the process and help keep you on track with your job search, but beyond that you have to assess their real value for yourself.

A third caller asked why he wasn’t getting any positive responses to his cover letters and resume. He notes that he spends considerable time research each target company and targeting his marketing materials. Randy replied there can be any number of factors, but in the current job climate you need to match what the recruiter or hiring company is looking for pretty closely. If you are not a 90-percent match to the job specification, then you may not get a response. If, however, you are a close match to the job criteria and you still aren’t getting a response, then go directly to the hiring manager who needs the position filled. He or she may have a more precise set of hiring criteria than the recruiter or HR department.

Remember that NETSHARE hosts an Ask the Coach call for NETSHARE members on Monday at 2:00 Pacific time. The next Ask the Coach call is scheduled for January 23.

Ask the Coach: The Holidays Are the Time to Reconnect with Lost Contacts

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with Barbara Safani, owner of Career Solvers based in New York City.

In our last blog post we noted that this is the perfect time to be networking. This week’s career coach, Barbara Safani, concurs, noting that this is the time to make the most of holiday cheer and to get back in touch with those contacts who may have fallen off your radar.

It can be a bit awkward reaching out to someone who has fallen out of your professional life. Things happen and people get busy and you don’t have time to keep up, and after a time you realize that you have not been in touch and maybe you have even fallen down on the job and missed a promise or two. Your friends and contacts who may have been close at one time have all but disappeared.

No matter! The holidays are the perfect time to re-establish those connections. You feel guilty about letting the relationship lapse, but chances are so does the other party. Networking is a two-way street, and if you were busy and forgetful then probably the other person shares the same feelings. The holidays offer you a chance to get reacquainted.

Use holiday greetings as an excuse to reconnect on LinkedIn, Twitter, Facebook, Plaxo, etc. Reach out with an e-card or an email or a telephone call. Ask about their family, their hobbies, or some personal concern. What are their goals these days? If you open with such an icebreaker chances are the conversation will turn around to “and how are you,” which gives you a chance to bring them up to date on your successes and your goals. This is an excellent opportunity to ask if they know any experts who can offer counsel about a target company or market.

Remember that “out of office” responses are normal when you reach out via email in December. You should not be discouraged. Many recruiters may take time off until the New Year, but in tough economic times many are working through the holidays, while others leave someone to mind the store. Since things are slower and they are in a holiday mood, they might be more receptive to phone calls or even a chat over coffee. You can stand out from the crowd if you haven’t already packed it in for the season.

One of executive on the coaching call noted that whenever a recruiter views his LinkedIn profile, he immediately sends that recruiter a note offering to help with his search through his own network, and he almost always receives an email back from the recruiter.

Timing is everything, and the holidays are the perfect time to renew your connections and make some new ones. It’s also a good time to refresh your LinkedIn, Google, and Facebook profiles – our next Experts Connection session shows you how to approach low-maintenance social networking.

Ask the Coach: In Job Search, Perception is Reality

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with Nicola James, Managing Partner of Thomas Brooke International.

This week’s career coach, Nicola James, emphasized the importance of projecting the right image, whether on the phone, in person, or in your marketing documents. You only have an opportunity to make the right impression once, so how do you portray the real you?

To illustrate her point, Nicola related a story:

It seems that aliens were studying the earth and saw how everyone was interested in the daily newspaper. So they bought a paper, analyzed it, and all they found were wood pulp and ink. They couldn’t understand what all the excitement was about.

So when you meet new people, either in person or online, are they seeing the real you, the you that you want them to see, or are they seeing a two-dimensional representation of who you are? It’s important to have the right message, but it’s equally important to know how to convey that message correctly. You need to leave an impression of not only who you are but what you represent.

Nicola reminded the callers then when you are selling anything, including yourself, you never know if the prospect is ready to buy until you communicate with them. You can’t turn a “no” into a “yes” if the perceived fit or need isn’t there. You can, however, have an impact on how you are remembered. But to have an impact, you have to listen! Listen closely to what the other party is saying. Don’t assume that you understand. Be responsive to their needs rather than trying to push your own personal brand first.

Nicola urged everyone to hone their listening and questioning skills. You need to listen before you can present yourself in an engaging manner.

When you make a new connection, try to offer information as well as ask for it. You should be sure the other party doesn’t leave empty-handed. Make it easy for them to help you, and offer whatever help you can in return. Also be sure to close your conversation like you would close a deal, with a question that requires an answer, such as “Who can offer me more insight?” or “Who would you suggest I contact?”

The objective is to present a clear understanding of what you represent and where you offer value, leave a lasting impression with a thoughtful conversation based on carefully listening to the other party, then parting with information that cements the relationship and leaves the door open for future conversations. You want to make a lasting first impression because, in job search, perception truly is reality.

Ask the Coach: Practice Organic Networking

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from our most recent session with Christine Dennison, The Job Search Coach.

This week, career coach Christine Dennison continued on the theme that was begun in last week’s coach call – networking to advance your career while you are still employed. Many executives feel that building their personal networks will raise concerns with their current employers. Some employers may raise an eyebrow, but networking in today’s online world is a natural thing. And that was Chris’s advice – keep it natural.

Make networking a natural or organic extension of your interests and activities. Base your networking on curiosity, education, mentoring, and learning more about the industry, whether it’s your industry or a new one. This works for you whether you are looking for a new opportunity or not.

You can also start making natural inroads into target companies through online commentary. Conduct online research to determine what’s happening at your target companies. Identify what sets them apart in their market. Identify the movers and shakers within the organization and start communicating with them in a natural way. Using this approach, you become familiar to others in a low-stress manner that forges strong connections for the future without shouting “Hire me!” As you build your network you can keep yourself open for opportunities that may arise, either for yourself or for another network connection.

As you start to build that organic network, opportunities will arise. You will start to look at openings that are worth pursuing. How many openings can you try to juggle at one time? That’s up to you. However, you want to make sure you give each opportunity proper consideration. You don’t want to shortchange yourself or your potential employer by not assessing the opportunity properly. Dig deep. Assess the cultural fit as well as the job fit. Is the position you are going after what you really want to do. If you can’t give yourself the time you need to get all the information required for a fair assessment, then you are stretched too thin.

Remember, each opportunity needs to be considered on its own merit. If it’s a fit, excellent! If it isn’t a fit, then don’t close the door. Keep your options open. That same company may have a new opening just down the road and you want to be remembered in a positive light. If the job isn’t right for you, then be polite but offer to help find another candidate from your network. Show you want to work with them. It’s good karma for you and for the corporate recruiter, which can only lead to good things.

And if you want to learn more about how to effectively network using LinkedIn, be sure to join us next week, November 15, when LinkedIn expert Jason Alba presents the webinar, LINKEDIN FOR EXECUTIVES: BEYOND THE BASICS, 2012 Edition.

Ask the Coach: There Is No Shame in Networking

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with career transition coach and career management consultant Randy Block.

A common fear among those who are working is that if they start networking, their bosses will suspect them of “looking.” What if you boss spots you on LinkedIn networking with another company, or even a competitor?

As Randy told callers this week, relax! LinkedIn is the place to be. Everyone is there (or anyone you probably care about). LinkedIn now has more than 100 million members, and only 25 percent are actively looking for a new position. The other 75 million are building their professional network for other purposes, although many are probably passively looking for greener pastures as well. There are a lot of people out there worth connecting to since they, in turn, can connect you to their professional networks and help build your personal network.

Even if you are not actively looking, you need to be nurturing your personal network. Start by reaching out to the first connection. Make yourself known. Once you start each step becomes easier. Just remember that with all your networking activities, be transparent and authentic. You want to build a solid base from which you can build your business network, and that you can tap for new career opportunities in the future, so make sure those in your network know you and your personal brand.

Build your online presence by commenting in the LinkedIn forums. Comment on the blogs, or even start your own blog. Be sure you are branding your expertise in a way that you show you know your stuff, and in a way that will attract the kinds of companies you want to work for. And don’t worry about your boss spotting your online activity. Tell them you are building your professional presence so you can do a more effective job. It’s true, after all. Social media is here to stay, and all professionals are engaging.

If you can, engage in a face-to-face meeting once a week. Check out local meet-ups, meetings of professional associations or the Chamber of Commerce, or meetings of local business groups. Make connections and be social; break the ice and talk about sports, local business conditions, whatever works to forge the connection. Once you connect you can deepen the relationship over lunch or coffee. In turn, your new contacts will Google you, check out your LinkedIn profile, and your blog, and if you have laid the proper foundation, they will understand your personal brand.

Now you aren’t just an e-mail address or a resume or online bio; you are seen as a three-dimensional contact with a unique value proposition. That will be to your advantage when the time comes to change jobs.

Ask the Coach: Getting a Stake in the Private Equity Game

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with Nicola James, Managing Partner of Thomas Brooke International.

Private Equity firms have always had an allure for many executives. The challenge is how to get on their radar? This week’s career coach, Nicola James, has a lot of experience working with private equity firms and was able to provide some meaningful responses to NETSHARE member questions.

The first caller noted that he had worked with private equity firms in the past at a senior level. How should he re-engage with the private equity market? Nicola replied that his previous experience would give him some standing with those who have hiring authority.

Nicola reminded the callers that there are two different levels of hiring within a private equity firm. If they are hiring at the C-level, then that is usually done by the portfolio company, by the partners. In this case they usually look to their own personal networks for hiring candidates. This gives you an advantage since you can identify those partners and build your connections through your own networks. Determine their outside interests. Find different ways to approach them and get to know them. That way, when they start looking to fill a new position, you will be there. The challenge with working with partners, however, is they often tend to be disorganized and don’t have a formal process for managing their contacts, so you have to maintain regular contact to put yourself in the right place at the right time for the right opportunity.

Below the C-level, recruiting is usually handled by the Vice President of Recruiting. These guys are professionals, with better contacts and better contact management systems than you typically find at the partner level. The way the vice president will keep track of their candidates is better organized so being “top of mind” is less important, but they also don’t maintain that same personal connection. They tend to work from resumes and information in their database and they may or may not understand the real parameters of the job.

In either case, you need to have the right market connections of the “investment backed” background to make sure you can get traction in the job search. You also will have to be more flexible about compensation. Private equity opportunities usually don’t have the same salaries and you need to be prepared to take less compensation on the front end and look for an equity payout later.

If you have background in a specific market, then it’s best to search our private equity firms that work in those areas conducting searches for professionals with your background. You will need to determine where the gaps are in their knowledge base and demonstrate how you can fill the void. Show your value. If you can’t demonstrate your market value, then demonstrate what specialization you have that matches the company’s need- working with start-ups, working with underperforming companies, etc.

You need to help the private equity company connect the dots to show them why you are a great candidate. If you don’t connect the dots for them, they won’t do it themselves or they will do it wrong.

The Face-to-Face Interview: Maximize the Opportunity

The Face-to-Face Interview: Maximize the Opportunity

Guest post by Randy Block

Randy Block is an executive coach specializing in career transition. He also serves as a staffing and onboarding consultant for high tech start up companies. He has over 30 years experience in executive search/recruiting. Randy’s executive consulting practice includes both tactical and strategic issues; i.e. Interview Preparation, Personal Branding, Onboarding, Consulting/Freelancing Opportunities, Boomer issues, etc. Randy will be the featured presenter on this month’s Experts Connection. His topic, “The Face-to-Face Interview: Making the Most of Every Minute” will be presented on Wednesday, October 26th.
experts-connection.com

From my perspective in working with executives, particularly over the past few years….two things have become apparent:

1. Everyone purports to know how to interview…but few execute well.
2.The most qualified candidate does not necessarily get the offer…the offer usually goes to the candidate who interviews the best.

So, if you have survived the emailing, the phone interview(s) and made it to the face to face interview, you’ve done well…and you really deserve to maximize this opportunity that you have earned.

In my workshops on interviewing, I ask the audience this question: “If you are going to paint a room, what is the most important step in that process?” The answers vary from picking the paint color to choosing the right brush. The answer I’m looking for is “the prep.” If your masking is sloppy or you have not filled in the picture hook holes, you could pay $50/gallon for the paint and it will still look unprofessional. Your prized antique furniture or meaningful art will not cover up the mistakes.

When it comes to interviewing, we all know the preparation is important. So what do most people do for prep…check out the company website, study industry/product trends and Google the interviewer. And of course, review the job description. After all, we want to be knowledgeable and “right” with our answers.

This is helpful, but there is much room for improvement. Let’s examine one of these more closely; the job description. The job description is typically broken into three general parts:

1.Description of the company products and its industry.
2.The title, job duties/responsibilities and reporting structure.
3.The candidate profile –the person with these skills and qualities.

Numbers one and two are quantitative and the basis of your research. In my view number three is the most important part of the interview preparation. Here is where the all important “fit” comes into play.

The candidate profile is divided into “hard skills and experience” and soft skills i.e. leadership, decision making, management, etc. And of course all of them are grouped into “required” (usually in descending order of importance) and “preferred.” The “fit” is determined by relevancy (your skills and experience against their definition of what skills the successful candidate should have) and that indefinable something called “will you like doing the job and will I like you doing the job”.

To determine relevancy, I recommend the following as a guide. (Excessive humility or braggadocio will not help you here.)

1. List their required skills (again, whether you agree or not)
2.Then evaluate your skills (both hard and soft) on a scale from 1 (never heard of that acronym let alone do I know what it means) to 10 (I have current and direct experience, achievements and knowledge.)

Companies today want 8’s, 9’s and 10’s.

• For any low scores (7 and below) prepare an “equivalent answer”. For example, if the position requires an MBA and you don’t have one, your response might be “I have 20+ years of successful business experience.”

• For all of the soft skill questions, prepare a story of about 3 minutes that is a solid achievement supporting each soft skill.
Let’s consider the elements of that softer side of “fit” by today’s definition.

(Your technical competence is assumed at the time of the in person interview. Yes, they will check your references. Initially, technical is the focus of the phone screen with soft skills to be screened in the face-to-face meeting. You don’t even get the face-to-face interview unless you have the right background.)

1. During the interview, they want to know how excited you are about the position and the company. Have you chosen them? Be prepared to discuss why (from your heart as well as your head)
2.Will they like you doing the job? (This will be influenced by how you express yourself in #1) It is my opinion that #2 is at least 50-60% of the hiring decision today.

There are definite measures and tactics that you, the interviewee, have control over: your preparation, the interview itself and the followup. When following up with clients and their interviews, the question comes up …"would you do anything different?" If yes, we learn from it and move forward. If the answer is no, then we know we maximized the face-to-face interview. In these cases, we get and go out on another interview stronger and wiser and increasing the probability of success.

Ask the Coach: Where are the Holes in Your Job Search Template?

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with Barbara Safani, owner of Career Solvers based in New York City.

Do you have a job search template?

This is a very common question that was raised again this week. You are entering the marketing phase of your job search. What is the schedule you should follow now?

There are templates or procedures that can help you on the way; that can assist you in staying “on top” of things. However, there is no “one-size-fits-all” template. There are basics that everyone needs to follow, but depending on your executive level, how long it has been since you last looked for a job, and how strong your professional network is, your needs will vary. If you have been maintaining your professional network and maintaining your personal brand, then your list will be shorter.

Networking is your most important step. Barbara could not emphasize this enough. Every one you have worked with, worked for, or who has worked for you is potentially a valuable contact. You could get assistance from an old schoolmate, parents from your kid’s soccer team, your mailman – you never know what might lead to your next job. Take five minutes each day to connect with someone from your past. Never ask for a job, but ask how they are doing and make the connection personal. Start a dialogue.

Prepare your marketing documents. Before others can understand your value, you must understand it yourself and be able to articulate it. What is it that you do better than anyone else? That is the essence of your personal brand, and it should be the cohesive glue that holds together all your marketing materials. Step one is to identify the components that make up your personal brand.

Your marketing documents include a resume and cover letter, but you also need an executive bio. Create an online profile that summarizes your value for use on online networking organization such as NETSHARE, LinkedIn, ZoomInfo, Facebook, Google+, Plaxo, Ziggs, Spoke, and Naymz. If you have a common name, such as Barbara, you can use Vizibility.com to fine-tune search results that lead to you. But whatever you do, make sure your brand is consistent throughout.

Promote your personal brand online by writing articles, commenting on industry forums and blogs, and if you have the inclination, start your own blog. Remember that companies want to find you, so leave an online trail for them to follow back to your posted branding materials, like your LinkedIn profile.

And you should have replying to job listings posted in targeted web sites as part of your job search strategy, but only devote about 5 percent of your time. You will get more results from proactive outreach rather than competing with everyone else for jobs posted on the web.

Where you need to focus your energy depends on your situation, but the basic elements are the same for everyone.

If you want more insight into how to take charge of your job search, join our Experts Connection teleseminar next week with Randy Block on how to handle face-to-face interviews. As Randy notes, most jobs don’t go to the most qualified, but they do go to those who interview the best.

Ask the Coach: Talking to Potential Employers

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from our most recent session with Christine Dennison, The Job Search Coach.

This week, job search expert Christine Dennison fielded questions from NETSHARE members about handling outreach to potential employers:

Q. Is it worth cold calling or sending a blind inquiry letter and a resume to a potential employer?

Yes if you use a targeted approach. Your best strategy is to build a list of companies that interest you, whether they have posted openings or not. Then research the companies; gather information from their website, use Google and LinkedIn, and research the executive profiles. Then draft a cover letter or make a phone call that is focused on the company, the company’s executives, and their needs. For example, “I see that you have just given a keynote speech…” or “I see you have just launched a new product line. Can we spend a few minutes talking about the industry…?” Focus on an industry issue, not on you.

Q. Companies often ask for a salary history. How do you deal with that?

Do everything you can to avoid the salary question until the final stages of negotiation, when you have a better sense of what they need and what it’s worth. When you do address the question, address the salary question confidently, firmly, and in a way that moves the dialogue forward. For example, “I’ll be happy to discuss compensation when I have a better understanding of what you need. What has been the main challenge in the last quarter?” Also know what a competitive salary range is. Review Salary.com, Payscale.com, and other resources to determine what the market rate looks like.

Q. How can I keep my job search a secret from my current employer?

Stealth marketing can be a challenge. First, don’t “hang” your resume anywhere where it can be discovered. You will need a LinkedIn profile, but set the tone to demonstrate that you are a subject expert looking to build your network. Turn off the “announcement” settings and don’t check the “career opportunities” box. Also don’t apply directly to posted positions. Instead, use research, talk about the industry, and be active in a way that it opens up confidential conversations.

Q. What’s the best way to spend your time in a job search?

Spend most of your time developing relationships and finding out what’s on the horizon for your target companies. Go after the decision-makers and try to catch them at the start of the search process. Talk to them about their business and competition before they talk to HR or a headhunter. When you approach them, don’t ask if they are hiring but try to spark ideas that demonstrate how you would be valuable to their business. Be curious, have your radar running, and see if you can turn the conversation into the possibility of hiring for an existing position, or even creating a new position. Show you understand their problems, and know how to solve them.

Ask the Coach: Be the Hunted, Not the Hunter

Every week, NETSHARE hosts Ask the Coach, a phone-in coaching session with leading career management experts. Here is an excerpt from this week’s session with career transition coach and career management consultant Randy Block.

This week’s call with career coach Randy Block was a lively one. The discussion began with a discussion of social networking and how to use it effectively as part of your job search.

Randy opened the call with a story about a group of hunters who were very excited about the opening of moose season. They packed up and heading toward their cabin the woods to get to bed early to bag their first moose of the season early the next day. Imagine their disappointment when they awoke to find a dead moose on their doorstep. The point, of course, is that you want to be hunted rather than being the hunter.

The first caller talked about his LinkedIn strategy. He has a profile on LinkedIn but was only using it to network with contacts and he kept a lot of the information private; accessible by invitation only. Randy notes that that is a mistake. LinkedIn sells sophisticated SEO software to clients to help them find candidates on LinkedIn using sophisticated search criteria. In order to be found, you need to put your best foot forward in a searchable profile. Highlight your best achievements and make sure you are discoverable using keywords and other means.

Randy also emphasized the need to be perceived as a subject expert. Participate in the forums and offer expert opinions on various topics related to your personal brand. You become known by the groups where you are active and how you rank as an expert, so participation is important.

Another caller asked about the new social network Google+ and how important that is to job search. As Randy noted, some folks like to start with a Google search, and if you are active in Google it increases your rankings. Google+ is another tool that you can add to your job search arsenal to supplement your hunt-ability. The more Google tools you use, the higher your rankings.

Start by doing a vanity search and uncovering what you can on your name and your personal brand. Then you can help shape your brand with a Google profile and using Google+ to build your network. As Randy noted, relevancy is the key to job search today. To be found and considered, you need to be perceived as relevant, so you need to plant your brand footprint in as many searchable locations as possible.